Support
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Lead Times
- Height Adjustable Tables: 10 working days for quantity 20 tables or less.
- All non-standard DAZZ lights, all table / desk lamps: 15 working days
- All AKP, accessories, standard DAZZ lights: 5 working days
- All non-standard table bases or tops: 20 working days
For all other orders please call.
GIZA and CAP symbols
Idea at Work's product information is now available for GIZA and CAP users.
To receive the latest version for each package, click on the links below:
GSA
Click here for our product and pricing information.
Click here for GSA contract information.
Literature Request
Click here for our online Literature Request form.
Product Images
Click here for high resolution images of our products.
Freight Policy
Adjustable Tables
Shipping charges will be waived for list price orders totaling more than $7,000 to one location. For list price orders totaling less than $7,000, 5% of the total list price will be added to the order for shipping to the Pacific Time Zone, 8% will be added for shipping elsewhere in the U.S. (For Alaska and Hawaii please call for quote).
We will use our best judgement for choice of carrier, without assuming responsibility for delays or damage. To meet the $7,000 minimum for free freight, orders must be shipped to one location, dock-to-dock, and do not include inside delivery, liftgate, call in advance, or other accessorial charges.
If a carrier other than that selected by Idea at Work is requested, it is up to the customer to make those arrangements. Shipments will be made freight collect.
Keyboard Platforms, Adjustable Arms and All Other Ergonomic Accessories
Idea at Work offers free freight on all items listed on this website or in our current catalog. Idea at Work will pay the regular ground shipping charges for dock to dock shipping within the contiguous Unites States via our preferred carrier network.
Idea at Work can source additional services if requested. Idea at Work will prepay and add any additional freight charges to the invoice. Please call for a quote.
Should a carrier outside of our preferred carrier network be required, customer will be responsible for all freight charges. Idea at Work does not offer credit to customers for special carrier freight expense.
To determine your shipping date and/or check delivery status, please call Customer Service for the shipping tracking number.
Warranty
Idea at Work warrants to the original purchaser that the products it manufactures are free from defects in design, material and workmanship. Subject to the limitations below, Idea at Work warrants each product in this catalog to be free from material defects in materials and workmanship for the life of the product. With prompt written notice, Idea at Work will repair or replace, free of charge, any product, part or component, which fails under normal use as a result of such defect. The following exceptions to the limited lifetime warranty apply:
- Mantis is warranted for 10 years.
- Electrical components for lighting products are warranted for 10 years
- Electric components, motors and manual crank mechanisms are limited to 5 years.
- Customs and “specials” are warranted for 2 years.
- Fabric is warranted for 1 year.
- Fluorescent bulbs and non-standard special ergonomics products are warranted for 1 year.
Idea at Work’s obligation under this warranty is limited to replacing or repairing
any product or part that it determines to be defective after inspection by its
authorized representative, following receipt of written notice of the defect from
purchaser within the warranty period. This warranty shall apply to the original
purchaser only, is non-transferable, and is not applicable outside the United
States, Canada, and Mexico.
This warranty is based on normal installation and use of the product in an
8-hour shift. This warranty does not apply to:
- Damage in shipment caused by a carrier
- Defects caused by improper installation
- COM or third party materials applied to the products
- Customer modifications to the product
- Products subject to improper use and conditions.
- Any product that has been modified, altered, tampered with or repaired by any person other than an authorized representative of Idea at Work.
- Labor charges and/or damage incurred in the installation, repair, or replacement of any products are excluded.
THE WARRANTY SET FORTH ABOVE IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESED OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNES FOR PARTICULAR PURPOSE. IN NO EVENT SHALL IDEA AT WORK BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED.
Click here for full terms and conditions, including freight terms, returns, cancellation and replacement policy.
The following are trademarks of Workrite Ergonomics: Idea at Work™, Captor™